Refund policy

Return & Refund Policy

Last Updated: July 1, 2026

At Plowsh, we are committed to providing high-quality intimate wear while maintaining the highest hygiene standards. As our products are personal hygiene items, our return and refund policy is designed to protect the safety of all customers.

1. 7-Day Size Exchange

We offer a 7-day size exchange to ensure you find the right fit.

To be eligible for a size exchange:

  • The exchange request must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, accessories, and packaging must be intact.

  • Only one size exchange is permitted per order.

  • Exchanges are subject to stock availability.

Please Note: Products that show signs of use, washing, damage, stains, perfume, or deodorant marks will not be eligible for exchange.

2. Wrong, Damaged, or Defective Products

If you receive:

  • The wrong product

  • The wrong size or colour sent by Plowsh

  • A damaged product

  • A manufacturing defect

Please contact us within 48 hours of delivery.

Kindly provide:

  • Order Number

  • Clear photos or videos of the product

  • A brief description of the issue

Once verified, we will arrange a replacement or process a refund where applicable at no additional cost.

3. Products Not Eligible for Return or Exchange

For hygiene and safety reasons, the following are not eligible for return or exchange:

  • Products that have been worn or used

  • Washed products

  • Products without original tags or packaging

  • Products that are damaged after delivery

  • Requests made after 7 days of delivery (for size exchange)

  • Products purchased during clearance or final sale (unless damaged or incorrectly delivered)

  • Individual items from combo or bundle purchases

  • Products purchased through Amazon, Flipkart, or other marketplaces (please follow the respective marketplace policies)

4. Return Conditions

To qualify for a return or exchange (where applicable):

  • The product must be in new, unused condition.

  • All original packaging and accessories must be included.

  • The product must be returned as a complete set.

  • Plowsh reserves the right to inspect the returned product before approving an exchange or refund.

5. Refund Policy

Refunds are provided only in the following situations:

  • Wrong product delivered

  • Damaged product received

  • Manufacturing defect verified by Plowsh

  • Order cancelled before shipment

Prepaid Orders: Approved refunds will be credited to the original payment method within 3–7 business days.

Cash on Delivery (COD) Orders: Approved refunds will be issued as store credit or bank transfer, as applicable, after verification.

Shipping charges are non-refundable unless the error occurred on our part.

6. How to Request an Exchange or Refund

Please contact our support team with your order details.

Email: helloplowsh@gmail.com

WhatsApp / Phone: +91 94477 17859

Please include:

  • Order Number

  • Registered mobile number

  • Reason for the request

  • Clear photos or videos (if applicable)

7. Colour Disclaimer

Actual product colours may vary slightly due to differences in lighting, photography, and individual screen settings. Such variations do not qualify for return or refund.

8. Policy Updates

Plowsh reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on www.plowsh.com.